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IT and users on a collision course?Technology 1468 views
I agree totally with them that users' expectations of IT, and particularly the ability to innovate quickly, have increased exponentially - far beyond what IT departments within large organisations can often handle.
Already I'm coming across situations where organisations are adamant that they wish to keep their IT departments well away from projects, because they know full well that involvement from IT will result in hugely increased costs, and massively extended timescales.
The question is, how to achieve innovation whilst still maintaining robust and secure systems across the board, and with an eye to bringing innovative projects into the mainstream if they're successful?
I think IT should be like building maintenance has always been. If they create the work environment within which all who use the IT work, they should not have to get involved in individual projects unless something goes wrong. Then, there should be a process (that all users know about) in getting the problem resolved.
If a light bulb goes out in my office, I know how to contact maintenance. I’m not going to fix it myself unless it takes too long. But if I smell smoke because of the burnt bulb, I can contact maintenance and they will have those that need to put the fire out (if there is one) immediately in my office. They prioritize maintenance problems.