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Comment from: virginia Yonkers [Visitor]
virginia YonkersI think IT should be like building maintenance has always been. If they create the work environment within which all who use the IT work, they should not have to get involved in individual projects unless something goes wrong. Then, there should be a process (that all users know about) in getting the problem resolved.

If a light bulb goes out in my office, I know how to contact maintenance. I'm not going to fix it myself unless it takes too long. But if I smell smoke because of the burnt bulb, I can contact maintenance and they will have those that need to put the fire out (if there is one) immediately in my office. They prioritize maintenance problems.
28/07/11 @ 18:22
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